Aftercare Coordinator

The Role

Following continued growth across the group, we require a meticulous, detail-oriented and customer facing Aftercare Coordinator to join our Aftercare team. This individual can be based in any of our regional offices as it is a group wide position. You will be collaborating with all stakeholders including external clients, end users, consultants, and contractors also with internal teams in Aftercare and Operations.

What you will be doing

• Ensuring that the Aftercare department fully implements and complies with company policies and procedures.
• Monitoring and tracking defects periods for projects and assist in co-ordinating defects response at end of rectification periods.
• Ensuring defects notifications are addressed within timescales specified in project contractual documentation.
• Managing and as far as possible minimise cost of defect rectification. In conjunction with Commercial department, ensure recovery of costs from relevant party wherever necessary.
• Identifying recurring defects and poorly performing subcontractors and escalate within the business for intervention if appropriate.
• Compiling information for preparation of management reports and dashboards relating to Aftercare performance.
• Conducting familiarisation and quality visit to project prior to completion and handover.
• In conjunction with Regional Aftercare Managers and delivery teams, identify and confirm if a notification is a genuine defect or a client related issue.
• Liaising and coordinating with out of hours service providers as required.

Who we are looking for

• Previous experience of coordinating Aftercare in a construction environment.
• Good understanding of construction and related terminology, able to deal with defects on a wide range of building types across various sectors.
• Knowledge of common defects and issues which arise on completed projects.
• Able to deal with and interpret technical documentation.
• Willing to travel as and when required.

Recruitment Agencies:

We do not accept unsolicited CVs from any source other than from the candidates themselves and we do not accept unsolicited communications from external recruiters. GMI Construction Group PLC has a Preferred Supplier List (PSL). Any agencies must have a current, signed agreement, to be invited to supply candidates for a specific vacancy with GMI before presenting any CVs.